News

What Your Hotel Needs to Know about Guest Intelligence

As a hotelier, you work hard to juggle multiple departments and concerns at any given moment. From reservations to check-ins, housekeeping, revenue management and the well being of guests, you are under a lot of pressure to ensure your property is performing at peak service levels. Maintaining a consistent focus on smooth hotel operations makes

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News

Secret Passion4

A long time coming

Surveys reveal that as many as 64% of couples appreciate lovers’ accessories in the hotel room, and up to 41% see them as an incentive to book a hotel. Intimacy in hotels is a fact that can be turned into a business, says Secret Passion Europe, a company which offers “the world’s most elegant intimacy

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Chef Wong Wing-chee, Australia minister for agriculture, food and fisheries Leon Bignell and chef Nigel Rich

HK theme park launches South Australian food festival

To celebrate Ocean Park’s newest attraction – ‘Adventures in Australia’, headlined by the arrival of eight southern koalas, the famous Hong Kong theme park is launching a series of food and beverage promotions. A collection of over 30 wines selected from nine wine regions of South Australia will be introduced to visitors at Ocean Park,

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sheraton-hotels-logo-250x148

Asia-Pacific demand will see 500th hotel milestone in 2016 for Sheraton

Starwood Hotels & Resorts Worldwide, Inc. has announced its Sheraton brand continues to power ahead across the globe with at least 20 new hotel openings expected by year’s end. Sheraton will enter Sri Lanka and Romania this year, building upon the momentum of its 2014 debut in Tajikistan and last month’s launch in Samoa. Strong

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Design

Amantaka pool terrace tea

Transformers

When designed with care and sensitivity, hotels made from converted buildings can offer unique experiences, discovers Rebecca Lo As travel becomes increasingly accessible, more travellers are seeking singular experiences. As a result, exotic hotels in far-flung destinations with all the creature comforts of a luxury resort are being developed to satisfy market demands. Yet, at

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Drink

coffee cup2

Flavour factor

Asian consumers are rapidly developing a mature coffee palate, demanding high quality and greater variety blends. Meanwhile the tea market is also becoming increasingly sophisticated. Daniel Creffield reports on trends Julie Vigneron, communication and marketing manager at the French Creations restaurant group in Hong Kong, says that when local people drink coffee it is much

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Equipment

Reliability; predictability and sustainability

Baking buddies

With the ability to reach high temperatures while offering consistency and stability, pizza ovens are in high demand at Italian and other restaurants. Although they represent a substantial investment, their long life spans and versatility often make them a worthwhile investment, says Michelle Cheng Despite its name, the pizza oven can do a lot more

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Food

Chef Wong Wing-chee, Australia minister for agriculture, food and fisheries Leon Bignell and chef Nigel Rich

HK theme park launches South Australian food festival

To celebrate Ocean Park’s newest attraction – ‘Adventures in Australia’, headlined by the arrival of eight southern koalas, the famous Hong Kong theme park is launching a series of food and beverage promotions. A collection of over 30 wines selected from nine wine regions of South Australia will be introduced to visitors at Ocean Park,

[continue reading…]

Management

Students learn that social media and sustainability are watch word for every department

Training for trends

In part one of a two-part report, leading educators discus key areas in hospitality training A major force for change Anu Laukkala is lecturer in marketing from the Helsinki School of Economics and Business Administration (Aalto University) and also lectures at hospitality schools in Switzerland and the Laureate online MBA programme. It would be impossible

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Market Report

To be competitive requires differentiation in China

China Rising

Hotel operators need to differentiate their properties to stay competitive, Michael Taylor writes Domestic travel within China was strong last year, experiencing a 10% increase over the year before. Visitor arrivals declined by about 1%, and tourism spend dipped from US$51 million in 2013 to US$48 million. According to Hotelchatter.com, more than 30 high-end hotels

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New Products

Secret Passion4

A long time coming

Surveys reveal that as many as 64% of couples appreciate lovers’ accessories in the hotel room, and up to 41% see them as an incentive to book a hotel. Intimacy in hotels is a fact that can be turned into a business, says Secret Passion Europe, a company which offers “the world’s most elegant intimacy

[continue reading…]

Technology

Single reference points make things easier for staff and guests

Do you have a reservation?

With more hotel booking channels than ever before, the role of the central reservations system is increasingly crucial as a single reference point linking the global distribution system and internet distribution systems. How is new technology further enhancing CRS? Donald Gasper investigates. Central reservation systems (CRS) are essential to the daily operation of most hotels.

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